Frequently Asked Questions
Find answers to common questions about medicines, prescriptions, orders, delivery and pharmacy services.
24/7
Pharmacy Support
Same Day
Selected Deliveries
100%
Genuine Medicines
Secure
Private Prescriptions
Orders & Delivery
Delivery times depend on your location.
Most orders within Nakuru are delivered
within the same day.
Yes. You can track your order from your
account dashboard or contact our pharmacy team.
Prescriptions
Visit the Upload Prescription page,
upload a clear image or PDF and submit
it for pharmacist review.
Most prescriptions are reviewed within
a few hours during working hours.
Payments
We accept M-Pesa, Visa,
Mastercard and other approved
payment methods.
Medicines & Products
Yes. All medicines are sourced from
licensed suppliers and approved
pharmaceutical distributors.
My Account
Click "Forgot Password" on the login page
and follow the instructions sent to your email.
Support
You can contact us by phone,
WhatsApp, email or by using
the contact form.
Didn't find an answer?
Contact our pharmacy team and we will assist you.