Privacy Policy

1. Introduction

Luton Hospital Pharmacy is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store and protect the information you provide when using our website and pharmacy services.

2. Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Phone Number
• Delivery Address
• Prescription Information
• Order History
• Payment Information
• Website Usage Data

3. How We Use Your Information

We use your information to:

• Process orders and deliveries
• Review prescriptions
• Provide pharmacy services
• Respond to inquiries and support requests
• Improve website performance and customer experience
• Send order and service notifications
• Meet legal and regulatory obligations

4. Prescription & Medical Information

Prescription information and healthcare-related data are treated as confidential and are only accessed by authorized healthcare professionals and pharmacy staff.

We do not share medical information with unauthorized third parties.

5. Payment Security

We implement appropriate security measures to protect payment transactions. Sensitive payment information is processed through secure payment providers.

6. Data Sharing

We do not sell, rent or trade your personal information.

Information may only be shared with:

• Authorized healthcare professionals
• Delivery service providers
• Payment service providers
• Government or regulatory authorities where required by law

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve functionality, user experience and website performance.

8. Data Retention

We retain information only for as long as necessary to provide services, meet legal obligations and maintain pharmacy records where required.

9. Your Rights

You may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of information where legally permissible
• Restriction of data processing
• Withdrawal of consent where applicable

10. Security Measures

We maintain technical, administrative and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration or destruction.

11. Changes To This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page together with the revised effective date.

12. Contact Us

If you have questions regarding this Privacy Policy, please contact us: